The Head of Account Services will lead the Account Services team and partner with Bloom’s clients (employer groups of all sizes and Health Plan partners) to implement and manage the Bloom Health solution. This position reports to the CEO and is a part of Bloom’s downtown Minneapolis office.

The Responsibilities:

• Lead the Account Services team by driving employee engagement and being accountable for high performance
  • Be an accessible leader who creates an environment where employees can do their best work and grow their careers in a positive, inclusive atmosphere
  • Provide coaching and feedback to develop team members
  • Represent the Account Services team across Bloom; play an integral role in Leadership Team meetings and organizational planning
• Manage multiple client relationships with a focus on quality, retention and growth
• Responsible for successful onboarding of new clients as well as renewals alongside Account Managers & Specialists
• Travel to client sites and attend other relationship building events as needed such as planning meetings and partnership launches
• Maintain metrics and tools for measuring and monitoring accounts through internal reporting
• Provide ongoing support and service to various clients’ staff as needed, such as HR and Finance
• Ensure Bloom’s solutions meet clients’ needs by representing the customers’ interest
• Act as a client advocate throughout Bloom’s business units by partnering with the technology, marketing, and other internal teams
• Interact with various health benefit carriers
• Participate in sales and other internal meetings, including Board Meetings, as needed

The Requirements:

• Bachelors Degree
• Minimum of 10 years in a Health Care Account Management leadership role, 15 preferred
• Minimum of 10 years people management experience in Health Care Account Management, 15 preferred
• Ability to work independently and collaboratively across teams and functions
• Proven history of building and maintaining strong client relationships
• Experience developing and executing account management plans
• Demonstrated ability to present Bloom Health’s solutions to a variety of audiences
• Experience being a part of an emerging growth or start up organization
• Commitment to obtaining Insurance Producer license within 6 months
• Ability to travel and work flexible hours as needed

If You Have Any of These Skills, It’s a Bonus:

• Experience with Mac
• Master of Business Administration (MBA)
• Proficiency in Microsoft Office suite

This position will be an important part of the design, development and management of our software applications. The Bloom Health software applications include consumer-facing websites, operations management applications and internal software systems.

It’s a good idea, and if designed properly has the potential to make a meaningful impact in health insurance reform.

Interestingly, the private market has been offering these exchanges for the past few years, with good results. Employers like the flexibility and their employees are happy with the level of choice that they get. Our results show employees that are offered an array of options are truly enrolling in a wider spread of plans – no more defaulting to the one size fits all approach.

The question that arises then, is how will these private exchanges interact with the state exchanges, if at all? Will they compete head to head? Or is there another scenario?

Here at Bloom we believe that the private exchanges can coexist with and even complement the state exchanges. To understand how, think about how an individual investor buys shares today. They don’t show up knocking on the door of the New York Stock Exchange or the NASDAQ. They approach a broker, like Schwab or E-trade or the like. Then, depending on the stock that is desired, the broker fulfills their clients order through the appropriate exchange.

Just as the securities broker helps the individual investor buy securities (and navigates the exchanges on their behalf), we see Bloom positioned as the entity that helps the consumer buy the benefits they need – if the private exchange is right for them and their employer, we would help them buy their health insurance there; however, if for that individual state exchanges happen to be the right choice, we would want to advise the consumer on what plan to buy and hopefully facilitate the transaction (early discussions with some states in progress). And also, through Bloom the consumer would have access to a host of other benefits (like disability, life insurance etc) that are not going to be available through the state exchanges.

So, Bloom aims to become the one place the consumer comes, and depending on their situation and their needs, we would help them figure out what to buy and from where – from the private market when it makes sense, from the state exchanges when it doesn’t.

- Abir Sen, Chief Executive Officer

This position will be an important part of the design, development and management of our software applications. The Bloom Health software applications include consumer-facing websites, operations management applications and internal software systems.

As a Product Manager at Bloom, you will work with marketing, product/technology, sales, and account management teams to build and evolve Bloom’s business in support of customer and consumer satisfaction, market-share and revenue objectives. You will play an important role in product planning, prioritization and execution in collaboration with key stakeholders. This role reports to the Chief Technology Officer.